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The Information Technology Infrastructure Library (ITIL) is a framework of best practices and management guidelines for I.T. under development since the late 1980s, when it began as a project of a group within the British government.

ITIL (the IT Infrastructure Library) is a widely accepted approach to IT service management. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
  • Service Desk

  • Incident Management

  • Problem Management

  • Change Management

  • Release Management

  • Configuration Management
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