The Information Technology Infrastructure Library (ITIL) is a framework of best practices and management guidelines for I.T. under development since the late 1980s, when it began as a project of a group within the British government.
ITIL (the IT Infrastructure Library) is a widely accepted approach to IT service management. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management